| Convoque is a complete inbound/outbound call centre solution that consist of Agent Interface, Admin/Manager Interface and a highly customizable process logic capable of handling various PSTN, PRI, ISDN, VOIP trunking and connecting agents via Soft SIP Phone, IP Phone (Hard Sip Phone), PBX, IP-PBX, IAX, VOIP or even on traditional PSTN and Mobile Networks using our state of the art computer less call centre technology.
Agent interface is an interactive set of web pages that work through a web browser to give live/real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as manage campaigns, agent options, and settings for the call centre solution. |
