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QuickBooks enables you to create and send emails within the application, making it versatile. However, it still has issues like QuickBooks closes when sending email. The possible reasons behind this problem include incompatibility between QB and the OS version, corrupt QBWuser.ini file, and longer file name. 

For the brief explanation of the causes and solutions, we have outlined some sections below. Get deeper into the page to unlock the valuable insights. 

Key Factors Why QB Closes When Sending Email

The following are some reasons why you fall into such issues, preventing you from using QB to send email.

• Corrupt QuickBooks application files can cause such problems.

• The company file names are longer.

• Due to incompatibility between QB and the OS version.

• This can happen due to a corrupt QBWuser.ini file.

Note:- QuickBooks Error 1935 occurs during installation when .NET framework conflicts or system permissions prevent proper setup, blocking smooth program deployment.

4 Ways to Overcome QuickBooks Closes When Sending Email Issues

If you are troubled by the closing of QB when sending an email, take the following solutions into consideration. 

Method 1: Adjust webmail preferences settings

• Open QB and move to the Edit menu.

• Choose Preferences.

• Click on Send Forms.

• Hover over the My Preferences section and pick the email account.

• Click on Edit.

• Ensure that the SSL box is marked.

• Here, the server name in the Server Name field should be accurate. If the outgoing mail is ‘SMTP. mail.gmail.com,’ change it to ‘intuit.SMTP.mail.gmail.com.’

• After this is done, choose OK.

• Restart the QB application and send a test mail to you.

Method 2: Update QB Desktop

• Open QB and move to the Help menu.

• Choose Update QuickBooks Desktop.

• Tap on Update Now.

• Pick the Get Updates option.

• Close QB.

• Reboot your system.

Method 3: Use secure webmail

• Open QB.

• Go to the Edit menu.

• Choose Preferences.

• Tap on Send Forms.

• Click on WebMail.

• Tap on the Add button.

• Choose your email service provider from the list.

• Enter your email address.

• Check the Use Enhanced Security box.

• Click OK.

• Open QB and log in with the correct email address.

Method 4: Repair the QB MAPI32.dll file

• Close all the running programs. It includes QB and other email applications.

• Move to the Start menu.

• Choose File Explorer.

• Head to the C:\Windows\System32 folder.

• Locate and rename the current MAPI32.dll file to MAPI32.dll.OLD.

• After you have renamed the file, restart your computer.

• Windows will automatically detect the missing file and start repairing it and creating a new MAPI32.dll.

• When you restart the system, open QB and send an email to test you.

• You may need to install MAPI32.dll.

• Update Windows after this is repaired.

Explore more:- QuickBooks missing pdf component prevents generating or emailing invoices and reports, often caused by damaged or absent PDF printer files in the system.

QuickBooks Closes When Sending Email – FAQ

Why does QuickBooks close when sending an email

• QuickBooks may unexpectedly close when sending email due to conflicts with the default email program, outdated QuickBooks updates, or corrupted email settings. Antivirus or firewall restrictions can also trigger sudden shutdowns.

Can outdated QuickBooks cause email crashes

• Yes, running an older QuickBooks version can create compatibility issues with modern email protocols or Windows updates, leading the program to close when attempting to send emails.

Does the email setup affect QuickBooks stability

• Incorrect SMTP settings, misconfigured email accounts, or improper integration with Outlook or web-based email can cause QuickBooks to crash while sending messages. Ensuring accurate configuration often resolves the problem.

Why does QuickBooks close only with certain email addresses

• Some email servers enforce strict security rules or block automated messages. Emails with attachments exceeding size limits can also force QuickBooks to terminate unexpectedly.

Can antivirus or firewall software make QuickBooks close

• Yes, real-time scanning or firewall restrictions may interrupt QuickBooks’ communication with the email server, causing the application to close mid-process. Temporarily adjusting these settings often prevents crashes.

Does Windows update affect QuickBooks email functions

• New Windows updates can sometimes conflict with QuickBooks email components or the integration with Outlook, leading to crashes when attempting to send emails. Keeping QuickBooks updated usually resolves these issues.

Why does QuickBooks close without any error message

• Silent crashes often occur due to corrupted program files, damaged templates, or missing DLLs required for sending emails. Running repair utilities or reinstalling QuickBooks can restore stability.

Can using webmail cause QuickBooks to close

• Yes, QuickBooks may not always handle webmail protocols efficiently, especially if security settings or authentication methods are strict, leading to unexpected shutdowns during email attempts.

Does file size affect QuickBooks emailing performance

• Large attachments or emails containing many documents can overwhelm QuickBooks’ email component, triggering closure. Compressing files or sending smaller batches helps maintain stability.

How do I verify email settings to prevent crashes

• Check that SMTP server, port number, authentication, and encryption settings match the email provider’s requirements. Testing the email within QuickBooks ensures proper connectivity.

Will repairing QuickBooks fix email-related closures

• Running the QuickBooks Repair tool often restores corrupted files and DLLs associated with emailing functions, resolving unexpected closures and improving program stability.

Is QuickBooks slow or closing due to multi-user setup while emailing

• In multi-user environments, network delays or simultaneous access to company files can cause QuickBooks to crash when sending emails. Ensuring all users have stable connections reduces risks of closure.

Conclusion

To make an outline of this blog, we have concluded that there are various reasons why QuickBooks closes when sending email. Some of them have been outlined above, along with the solutions. 

In essence, it mainly gets triggered by a corrupt QBWuser.ini file. To fix it, you can try to repair the QB MAPI32.dll file, use secure webmail and others. If you still can’t resolve it, give a ring to +1(855)-510-6487 and talk to an expert.