Article -> Article Details
| Title | Roku Support - How to Fix No Sound Problem in Roku streaming player+ |
|---|---|
| Category | Computers --> How To's |
| Meta Keywords | roku help number, roku customer service number, roku technical support number, roku help number, roku customer help number, roku technical help number, roku helpline number |
| Owner | Edward_Paul |
| Description | |
| Here, are some steps that you need to follow one by one. 1. Connect Roku player directly to the TV instead of using another device like A/V Receiver:- If you already have connected like this and still face problems then check out the following points. · First of all, check out the volume level and mute setting from your television. · Make sure, the mute is OFF and the volume level is at the perfect audible level. · Moreover, if you are using the composite cable then check that you have connected both ends properly. Because composite audio cables have its red or white connectors. · Now, connect the TV to other input cables, if you see that you can now hear the sound. Then it means that there is a problem in the previous input cables. · Try to change the cables. 2. Roku player connected to AVR: - If you are using AVR and still facing the No sound issue then check out some main things. · Make sure you have connected to the correct input to the AVR. · Next, check the level of the volume and mute settings on your television. With this, also check the master volume level on the AVR. · If you are using the composite cables then trying to check that it’s both terminals is connected properly or not. · If still, the problem remains the same then tries to connect the A/V receiver to another input. 3. Connect Roku Player to the S/PDIF (Optical) to the A/V receiver:- If you have tried all the methods including S/PDIF (optical) methods and still unable to resolve this issue then for this, notice some points very carefully. · Try to change the audio mode to Dolby digital. · Next, press the “home button” on your remote control. · You will see the option of settings. Scroll down the settings. · Now, go to the audio and set the HDMI and S/PDIF to Dolby D. Moreover, you can also experience this issue when you trying to play 5.1 surround sound. This may happen due to the reason that your TV or A/V R is not cable of supporting 5.1 surround sounds. Then for this, do some simple steps. · First of all, Press home from your remote and scroll down the setting and go to the audio option. · Now, set the audio mode to the stereo. · In addition to it also set the HDMI to PCM-stereo. · If still, you face the same issue then disconnect and reconnect all cables. · Then press home on your remote scroll down to the settings. · Again, set the audio mode to the stereo. · Set the HDMI to PCM-stereo. Here, are some steps that you need to follow one by one. 1. Connect Roku player directly to the TV instead of using another device like A/V Receiver:- If you already have connected like this and still face problems then check out the following points. · First of all, check out the volume level and mute setting from your television. · Make sure, the mute is OFF and the volume level is at the perfect audible level. · Moreover, if you are using the composite cable then check that you have connected both ends properly. Because composite audio cables have its red or white connectors. · Now, connect the TV to other input cables, if you see that you can now hear the sound. Then it means that there is a problem in the previous input cables. · Try to change the cables. 2. Roku player connected to AVR: - If you are using AVR and still facing the No sound issue then check out some main things. · Make sure you have connected to the correct input to the AVR. · Next, check the level of the volume and mute settings on your television. With this, also check the master volume level on the AVR. · If you are using the composite cables then trying to check that it’s both terminals is connected properly or not. · If still, the problem remains the same then tries to connect the A/V receiver to another input. 3. Connect Roku Player to the S/PDIF (Optical) to the A/V receiver:- If you have tried all the methods including S/PDIF (optical) methods and still unable to resolve this issue then for this, notice some points very carefully. · Try to change the audio mode to Dolby digital. · Next, press the “home button” on your remote control. · You will see the option of settings. Scroll down the settings. · Now, go to the audio and set the HDMI and S/PDIF to Dolby D. Moreover, you can also experience this issue when you trying to play 5.1 surround sound. This may happen due to the reason that your TV or A/V R is not cable of supporting 5.1 surround sounds. Then for this, do some simple steps. · First of all, Press home from your remote and scroll down the setting and go to the audio option. · Now, set the audio mode to the stereo. · In addition to it also set the HDMI to PCM-stereo. · If still, you face the same issue then disconnect and reconnect all cables. · Then press home on your remote scroll down to the settings. · Again, set the audio mode to the stereo. · Set the HDMI to PCM-stereo. | |